FREQUENTLY ASKED QUESTIONS

Our mission is to cut out middlemen and the high operating costs of being headquartered in the US or Europe. Simply put, we are able to offer truly exceptional value, making your budget stretch further.
We also take pride in offering a wide selection, as well as excellent customer service. If you have a question or need advice in choosing a piece, our friendly customer service team is happy to help.

Our mission is to cut out middlemen and the high operating costs of being headquartered in the US or Europe. Simply put, we are able to offer truly exceptional value, making your budget stretch further.
We also take pride in offering a wide selection, as well as excellent customer service. If you have a question or need advice in choosing a piece, our friendly customer service team is happy to help.

We outline on each product page how many pieces remain in our stock at any given time. If you see an item you like, simply check the current stock availability.

Creating an account allows you to privately save your Wishlist and access it from any device. You can also save your address and billing information for faster future checkouts.

Subscribers receive occasional updates on new designs and promotions. You will also have access to special privileges exclusive to newsletter subscribers.

Simply sign in to your account and click the My Account link at the top of the page.
In the My Account section, you are able to manage your account information, view your orders, and more.

We may occasionally remove designs from the store. If the piece you want can no longer be found on the site, please contact us for assistance. We may still be able to make it for you.

We offer worldwide shipping.

Shipping is always free when you shop at ICONIC. Our international shipping is insured and free of charge.

Unfortunately, we are unable to ship to PO Boxes.

It can take 5 to 10 days for your order to be ready for shipping. For a more accurate estimate, please refer to the ‘Estimated Shipping Date’ listed on the checkout page.

You can check the status of your order on the My Orders page.
Once your order has been shipped, we will send you a tracking number so you can track your package on its journey to you.

All orders are shipped in nondescript packaging. If you have concerns about being home to receive your package, we can also ship to your workplace.

Yes, a signature is required for delivery. If no one is at the delivery address to receive the package, a notification slip will be left and the package held at the post office until you go to collect it.

To ensure peace of mind, all of our shipments are fully insured. Before signing for a receipt, we encourage customers to check the package contents for damage. If your order has been damaged or tampered with during shipping, we will replace it.

If you are not completely satisfied with your purchase, we accept returns within 5 days of order reception (Receipt signature). Returned items must be in new, unused condition.
If you would like to return an item, please contact us immediately with your order number. For more information, view our ‘Return Policy’ page.

The following cannot be returned:
– Items that show obvious signs of wear
– Items that have been resized or altered in any way
– Items that have been previously exchanged
– Items improperly packaged for return shipment
– Items shipped without insurance
– Items returned without a return approval number
– Items shipped beyond the 7-day return period

If you have any questions about returns, please refer to our Returns Policy or contact us.

Engraved items can be returned if they fit the other return criteria. However, you will have to pay a small re-polishing fee.

Please allow up to two weeks for your purchase to be refunded. For credit card refunds, it may take up to one billing cycle for the credit to appear in your account.

All gemstones used in our jewelry were naturally formed.

Some gemstones have been treated to enhance their color and brilliance. It is very common for certain types of gemstones, such as sapphires, to be heat-treated.
Enhancement details are available on the product page of every piece with gemstones.

All our gemstones are of high quality and well-cut. Most are “eye-clean”, with the exception of emerald, which almost always has visible inclusions called “jardin”.

Diamond grading certificates are lab reports detailing the characteristics of individual diamonds. Well-known diamond certification labs include the Gemological Institute of America (GIA), American Gem Society (AGS), and International Gemological Institute (IGI).

If you would like a center diamond or colored gemstone to be certified, a professional lab report can be commissioned for $30.

The “Four C’s” are Carat, Cut, Color, and Clarity, the four key features used to grade diamond.
To learn more about diamonds, visit the Diamond Education section.

While there is no official grading system for gemstones other than diamonds, they are described as being severely included, heavily included, moderately included, slightly included, or eye-clean. The finest grade, ‘eye-clean’, means the stone appears clean to the unaided eye. This is the grade of most gemstones we use.

Our products include a wide range of popular precious and semi-precious gemstones. We are sometimes able to provide additional gemstone types to those listed on the website. If you are looking for a gemstone not available on the website, please contact us.

ICONIC offers jewelry in a broad range of precious metals, from high-end to affordable. The key factors in choosing a metal are budget, appearance, and durability. For a complete guide, please visit the Precious Metals Education section.

Yes, most rings can be engraved and we are happy to provide this service free of charge. Your personal message can be added to your order on the Checkout page.
All rings can be engraved unless otherwise stated on the product information page.

There are several ways to determine ring size, as explained in Finding Your Ring Size.
If you need to convert your ring size from your country’s standard to a US ring size, please refer to the Size Conversion Chart.
If you need help determining your ring size, our customer service team is happy to help.

There are two ways to secretly find your partner’s ring size:
– Ask their closest family members or friends.
– Borrow a ring they wear on the same finger (correct finger on the correct hand) and use the Ring Sizer.

If you are unable to obtain any size information, selecting the most commonly worn size is probably your best choice.
More ring sizing information is available in Finding Your Ring Size.

We understand that you may want to try your chosen ring before making a final decision. That’s why we offer silver samples of all designs, hand-set with cubic zirconia (imitation diamond) and finished as fine diamond jewelry. To request a silver sample, simply contact us.

If you later decide to purchase the design in gemstone and precious metal, the cost of the silver sample will be discounted from the order.

ICONIC does not provide insurance but strongly recommends insuring your piece if it is of high value. When contacting potential insurers, be sure to ask about every possible scenario in which your piece might be damaged or lost.

To place an order, add your chosen items to the Shopping Bag then select “Proceed to Checkout”, either on the Shopping Bag page or in the Shopping Bag preview.
On the Checkout page, you will need to fill out the required information, select a payment method, and agree to our Terms and Conditions.
Then click “Place Order” to confirm your order and proceed to a secure payment page.
If you have any difficulty in placing an order, please contact us.

All prices are final and non-negotiable.

We accept payment by major credit cards, Visa Debit, and PayPal. For customers in Thailand, we also offer Cash on Delivery.
Accepted credit cards:
– Visa
– MasterCard
– JCB
– American Express
– UnionPay

For more detail, visit the Payment Options page.

Your security code (also known as a CVV number) is a 3 or 4 digit number found on your credit card. Unlike your credit card number, the security code is printed on the card, not embossed.
For Visa, MasterCard, JCB, and UnionPay, the code is found on the back of the card near the signature panel. If there is a long row of numbers on the back of your card, use only the last 3.
For American Express, the code is located on the front right of the card, above the credit card number.

Yes. If you would like to pay with more than one card, please contact us to place your order over the phone or via e-mail.

The price listed on the final checkout page is all you will need to pay. All costs associated with international orders are fully paid for on our end. This includes customs fees, import duties, taxes, and any other charges imposed by your country’s customs laws.

Yes. ICONIC uses a highly secured payment gateway that provides data encryption and fraud protection.

Your credit card will be charged at the time of purchase.

Simply select PayPal as your payment option on the Checkout page and confirm your order. Following confirmation, you will be sent to a secure payment page.

If you require any assistance, please contact us. Our customer service team is available Monday to Friday, from 9AM to 6PM UTC (GMT +7 hours).
If you would like to change or cancel your order, please contact us immediately. The sooner you contact us, the more likely we will be able to accommodate your requests.

Cookies are tiny files stored on your device that allow us to recognize you when you visit the site. Cookies are necessary for the operation of our site, enhance user experience, and help us to improve our business. To learn more about how and why we use cookies, please read our Privacy Policy.

Your information may be shared with our service providers as necessary to fulfil your orders and other requests (ex. FedEx). We guarantee, however, that your personal information will never under any circumstances be sold to a third party.