FREQUENTLY ASKED QUESTIONS
ABOUT ICONIC JEWELRY
We also take pride in offering a wide selection, with each piece custom made when ordered, as well as excellent customer service. If you have a question or need advice in choosing a piece, our friendly customer service team are happy to help.
496-502 Amarin Plaza
10th Floor, Room 16
Ploenchit Road, Lumpini
Pathumwan, Bangkok 10330
All our jewelry is made in Thailand
Creating an account allows you to privately save your Wishlist and access it from any device. You can also save your address and billing information for quick future checkouts.
Subscribers receive occasional updates on new designs and promotions. You will also have access to special privileges exclusive to newsletter subscribers.
Simply sign in to your account and click the ‘My Account’ link at the top of the site. If you are on a mobile device, click the person icon.
In My Account you are able to manage your account information, view your orders, and more.
We may occasionally remove designs from the store. If the piece you want can no longer be found on the site, please contact us for assistant. We may still be able to make it for you.
SHIPPING & RETURNS
We offer worldwide shipping.
Shipping is always free when you shop Iconic Jewelry. Our international shipping is insured and free of charge.
Unfortunately, we are unable to ship to PO Boxes.
It can take between 7 to 14 days for your order to be ready for shipping. For a better estimate, please refer to the ‘Estimated Ship Date’ listed on each product page below the ‘Add to Bag’ button.
You can check the status of your order on the My Orders page.
Once your order has been shipped, we will send you a tracking number so you can track your package on its journey to you.
All orders are shipped in non-descript packaging. If you have concerns about being home to receive your package, we can also ship to your workplace.
Yes, a signature is required for delivery. If no one is at the delivery address to receive the package, a notification slip will be left and the package held at the post office until you go to collect it.
For your peace of mind, all our shipments are fully insured. Before signing for receipt, we encourage customers to check package content_tabs for damage. If your order has been damaged or tampered with during shipping, we will replace it.
If you are not completely satisfied with your purchase, we accept returns within 5 days of you receiving your order. Returned items must be in new, unused condition.
If you would like to return an item, please contact us immediately with your order number. For more information, view our full Returns Policy.
- Items that show obvious signs of wear
- Items that have been resized or altered in any way
- Items that have been previously exchanged
- Items improperly packaged for return shipment
- Items shipped without insurance
- Items returned without a return approval number
- Items shipped beyond the 5-day return period
If you have any questions about returns, please refer to our Returns Policy or contact us.
JEWELRY & GEMSTONES
Enhancement details are available on the product page of every piece with gemstones.
To learn more about diamonds, visit the Diamond Education section.
Iconic Jewelry offers jewelry in a broad range of precious metals, from high-end to affordable. The key factors in choosing a metal are budget, appearance, and durability. For a complete guide, please visit the Precious Metals Education section.
Yes, most rings can be engraved and we are happy to provide this service free of charge. Your personal message can be added to your order on the Checkout page.
All rings can be engraved unless otherwise stated on the product information page.
RING SIZING & AFTERCARE
There are several ways to determine ring size, explained in Finding Your Ring Size.
If you need to convert your ring size from your country’s standard to a US ring size, please refer to the Size Conversion Chart.
If you need help determining your ring size, our customer service team is happy to help.
There are two ways to secretly find your partner’s ring size:
1) Ask their closest family members or friends.
2) Borrow a ring they wear on the same finger (correct finger on the correct hand) and use the Ring Sizer.
If you are unable to obtain any size information, selecting the most commonly worn size is probably your best choice.
More ring sizing information is available in Finding Your Ring Size.
We understand that you may want to try your chosen ring on before making a final decision. That’s why we offer silver samples of all designs, hand-set with cubic zirconia (imitation diamond) and finished as fine diamond jewelry. To request a silver sample, simply contact us.
If you later decide to purchase the design in gemstone and precious metal, the cost of the silver sample will be discounted from the order.
If the ring you ordered does not fit, it may be exchanged or resized. Certain rings, such as custom and eternity rings, are not eligible for exchange or refund.
Asia: For customers located in Asia, we are able to offer free ring resizing. Simply contact us about returning your ring.
Europe: If you are located in Europe, we recommend contacting our partner service center.
For customers located in other regions, you may choose to have your ring resized by a reputable local jeweler. Resized or altered rings may not be returned.
Iconic Jewelry do not provide insurance but strongly recommend insuring your piece if it is of high value. When contacting potential insurers, be sure to ask about every possible scenario in which your piece might be damaged or lost.
PLACING AN ORDER
To place an order, add your chosen items to the Shopping Bag then select ‘Proceed to Checkout’, either on the Shopping Bag page or in the Shopping Bag preview.
On the Checkout page, you will need to fill out the required information, select a payment method, and agree to our Terms and Conditions.
Then click ‘Place Order’ to confirm your order and proceed to a secure payment page.
If you have any difficulty in placing an order, please contact us.
All prices are final and non-negotiable.
We accept payment by major credit cards, Visa Debit, and PayPal. For customers in Thailand, we also offer Cash on Delivery.
Accepted credit cards:
- American Express
For more detail, visit the Payment Options page.
Your security code (also known as a CVV number) is a 3 or 4 digit number found on your credit card. Unlike your credit card number, the security code is printed on the card, not embossed.
For Visa, MasterCard, JCB, and UnionPay, the code is found on the back of the card near the signature panel. If there is a long row of numbers on the back of your card, use only the last 3.
For American Express, the code is located on the front right of the card, above the credit card number.
Yes. If you would like to pay with more than one card, please contact us to place your order over the phone. Our customer service line is +6621070520, open Monday to Friday from 9AM to 6PM UTC/GMT +7 hours.
The price listed on the final checkout page is all you will need to pay. All costs associated with international orders are fully paid for by us. This includes customs fees, import duties, taxes, and any other charges imposed by your country’s customs office.
Yes. Iconic Jewelry uses a highly secure payment gateway that provides data encryption and fraud protection.
Your credit card will be charged at the time of purchase.
Simply select PayPal as your payment option on the Checkout page and confirm your order. Following confirmation, you will sent to a secure payment page.
If you require any assistance, please contact us. Our customer service team is available Monday to Friday, from 9AM to 6PM UTC (GMT +7 hours).
If you would like to change or cancel your order, please contact us immediately. The sooner you contact us, the more likely we will be able to accommodate your requests.