At Iconic, we strive to ensure your selection brings you endless years of enjoyment. If, however, you are dissatisfied with your purchase, you may return your item based on our returns policy below.
Returns and exchanges are permitted within 60 days from the purchase date for rings and 30 days for the purchase of jewellery:
- Jewellery must be in perfect condition with all original certificates and accessories.
- Returns or exchanges are NOT allowed on customized jewellery or engraved items.
- Items that show obvious signs of wear or alteration will not be accepted for refund or exchange.
- Charge credits are issued to the original purchaser on the account to which the item was charged.
- Returned items will be refunded within two weeks via the original purchase method. For credit card refunds, please allow one billing cycle for credit to appear.
To return an item, please contact us directly with your order number. We will provide full return instructions, including how to securely ship the item back to us. Iconic Jewellery is not responsible for any items lost or damaged during return shipping.