We also offer complimentary shipping back to the customer for all warrantied repairs. Repairs that are not covered under the lifetime warranty will have a price quoted to the customer for approval before work is performed. If approved, the deposit will be applied to that repair. If the customer chooses not to perform the repair, the deposit will be used instead to cover the shipping charge back to the customer after evaluation.
If a warranty issue is found, ICONIC will repair the warrantied damage or replace the item without charge.
Any repair or service performed by a jeweler other than ICONIC will void the warranty. Additionally, our manufacturing warranty excludes coverage for normal wear and tear, damage, loss or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.
Some examples of common jewelry issues that would not be considered manufacturing defects include:
- The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
- Precious metals, and especially prongs, wearing down over time and may require restoration work as part of normal wear.
- Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
- The loss of a gemstone caused by damage from everyday wear or from other damage.